it would be great to have ...

Replies to an EMAIL IN task append to the original task

Is there a way to have replies to an EMAIL IN task append to the original? As it stands, every time someone replies to a group email where the EMAIL IN address is included, it creates a new task. I have clients who do NOT want to use Freedcamp and they ONLY want to use email for communication. I simply add the EMAIL IN name as the "reply-to" when communicating with those clients. However, when they reply it creates a NEW TASK each time. As you can imagine, this is a nightmare. Please advise if there is a different way to approach this or a way to have the replies APPEND to the original task.

Thank you!

3 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    sam :-) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    AdminFreedcamp (Feedback Squad, Freedcamp) responded  · 

    In Freedcamp there is only one way to achieve it – ask customers to sign in, disable newsletters and all emails from Freedcamp, confirm email. They will receive email notifications on items you subscribed them to and can reply to those to post new comments. There is no need to login to Freedcamp for them.

    2 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...

      Feedback and Knowledge Base