Replies to an EMAIL IN task append to the original task
Is there a way to have replies to an EMAIL IN task append to the original? As it stands, every time someone replies to a group email where the EMAIL IN address is included, it creates a new task. I have clients who do NOT want to use Freedcamp and they ONLY want to use email for communication. I simply add the EMAIL IN name as the "reply-to" when communicating with those clients. However, when they reply it creates a NEW TASK each time. As you can imagine, this is a nightmare. Please advise if there is a different way to approach this or a way to have the replies APPEND to the original task.
In Freedcamp there is only one way to achieve it – ask customers to sign in, disable newsletters and all emails from Freedcamp, confirm email. They will receive email notifications on items you subscribed them to and can reply to those to post new comments. There is no need to login to Freedcamp for them.
It is correct.
sam :-) commented
So they still have to initiate a first-time sign-in, though, correct?