Skip to content
← Customer Feedback for Freedcamp

Settings and activity

1 result found

  1. Ticket support

    61 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    4 comments  ·  Suggestions for Features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    planned  ·  AdminFreedcamp (Feedback Squad, Freedcamp) responded

    Hi All,

    Please list what is required.

    Dedicated email to allow people to email in new issues – DONE

    In the scope on next change:

    - allow an issue reporter (not a Freedcamp user) to respond back to update an issue

    - clearly mark such comments

    - clearly mark responses you are sending to an issue reporter

    As a result you can use Issue Tracker:

    - to let external users to report issues via email or embedded form we already provide

    - to let external users to continue conversations by replying to emails you email them as a response

    - to see 3 types of comments when you open an issues – internal comments, issue reporter comments, your responses to an issue reporter.

    Thank you
    Igor

    An error occurred while saving the comment
    Jonathan commented  · 

    Is there just an Ticket system integrated in Freedcamp?