Settings and activity
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15 votes
Hi,
I can share what we do
1. Edit discussion name and prefix with [CLOSED]
2. Post a comment with bold big text. ‘Discussion is closed’ If you want you can post a link to a task which continues it etc so people can follow in the same last comment.
Typically this is enough.
Cheers,
IgorAn error occurred while saving the comment Deepak K Rana shared this idea ·
Igor,
Thats a very indirect approach. A simple closed topic with a resolution would be great.
Refer to "Cases Management" system of Salesforce.
Regards
Deepak