Reminders of overdue Tasks / Issues
For people who don't login and review their assignments, once a task has gone past its due date there's nothing to bring it back into their mind.
Hi All,
It is completed now. We send two reminders only – one reminder next day and one more in 7 days (or 8 days past due).
Cheers,
Igor
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kashaff commented
I agree. 7, 5 1 day reminders before are not enough for many. There should be option for more reminders e.g 7, 5, 3, 2,,1, overdue, 1,2,5,7 or daily until task is completed, rejected, reassigned
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@Alex - https://freedcamp.com/Freedcamp_LxR/Freedcamp_Devel_yOf/wiki/wiki_public/view/phaab do you want this to be flexible?
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Alex commented
we should be able to choose how many reminders can be sent before a task deadline, after a past due is ok, but i need before it ends so i can organize myself and finish it before it is past. maybe 5 days, 3, 2, 1 day before it ends
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Hi Amie,
Thanks for posting
We do send reminders but they are hard coded now - https://freedcamp.com/Freedcamp_LxR/Freedcamp_Devel_yOf/wiki/wiki_public/view/phaab
We will review flexibility part after adding recurrent tasks and start date for tasks as it does not make sense to add it before these features are added - will require another iteration to fix after adding them.Cheers,
Igor -
Anonymous commented
I'd like to see a feature where you get to choose how often email reminders are sent. To me, without this feature the ap won't work. I need to be able to remind employees of deadlines, and they need to be reminded until the task is done, otherwise they are forgotten, and to me the point of project management software is to be sure nothing is forgotten. I'd like to see:
Send out email reminders for this task:
Daily
Every other day
Every <x> days
Every weekOtherwise I am liking Freedcamp as I have been testing it out, but may have to go back to another program if I don't have this feature. Thanks!
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James Buller commented
Great to hear this is in scope.
The reminders of overdue tasks need to keep coming not stop after 7 days. Maybe regularly or maybe at increasingly longer intervals as time goes on.
Accompany these with nudges about tackling a bit of the task, posting process comment, delegating, or setting a new due date.
Again I'd like to enforce this at a project/account level for (certain!) users.
I like the regular reminder digest idea too. Me and my users complain of too many individual notifications. -
dotcominfo commented
I think every daily activity report should have a new alert section for "You have some tasks that are overdue", and of course list those overdue tasks out.
I would even say the system could even be a little on the naggy side for anyone's overdue tasks. Otherwise, it just gets lost.
Maybe there could even be settings for this at the project level:
Nag setting:
How often do you want reminders for overdue tasks to be sent"?
[ ] Daily
[ ] Weekly -
Anonymous commented
I think a day after the reminder should be sent about an overdue task and then a week later, so it's not that annoying. If after the second week it's still not done, maybe a reminder should be sent that if the task won't be completed, the user should consider deleting it and inform the user that they will not receive more notification about the delay of this task.
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Hi James,
Please suggest when a reminder should be sent and how often.
Cheers,
Igor