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← Customer Feedback for Freedcamp

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  1. Issue Tracker - public UI for customers to access their tickets

    23 votes
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    0 comments  ·  Suggestions for Features  ·  Admin →
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    Bryan Oab shared this idea  · 

  2. Ticket support

    61 votes
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    4 comments  ·  Suggestions for Features  ·  Admin →
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    planned  ·  AdminFreedcamp (Feedback Squad, Freedcamp) responded

    Hi All,

    Please list what is required.

    Dedicated email to allow people to email in new issues – DONE

    In the scope on next change:

    - allow an issue reporter (not a Freedcamp user) to respond back to update an issue

    - clearly mark such comments

    - clearly mark responses you are sending to an issue reporter

    As a result you can use Issue Tracker:

    - to let external users to report issues via email or embedded form we already provide

    - to let external users to continue conversations by replying to emails you email them as a response

    - to see 3 types of comments when you open an issues – internal comments, issue reporter comments, your responses to an issue reporter.

    Thank you
    Igor

    Bryan Oab supported this idea  ·