We often get two or three notifications in a row for a task:
1: that it has had comment added
2. that it has been started
3. that it has been completed.
Sometimes the users click the wrong button and they end up resetting it back to not-started, generating another notification!
So many emails leads to them being ignored.
Could these and other updates be combined somehow?
Perhaps the changes could be buffered and then sent as in one email only if there actually is a change.
Or could the interface be tweaked to avoid separate actions:.
a) have two buttons: 'Start progress' and 'Completed' instead of one
b) Prompt for a comment when changing status, assignee, due date etc.
>Or could the interface be tweaked to avoid separate actions
We will skip all intermediate states done by one user and mention only initial state and last state so you can change status 10 times during 10 minutes and only one email will go out with the first and last states and you a s a person making that change.
Will it work?
I agree with this feedback. My inbox gets slammed for every minor change made to a project within a few minutes. Basically, if the notifications were not instant, this would eliminate many of these issues as you could combine what happened (a comment being added, a progress update etc.) into one email. 10 minutes might be a bit long for the conversation aspect of the comments, but 5 minutes would be great.
James Buller commented
Yup that sounds pretty good to me. Thanks!